FAQs

AnswerYou can place an order directly on our website. You can also send over an email to [email protected] and our sales team will be happy to assist you with your order. We can also take orders over the phone on +44 (0) 207 791 9600.

AnswerYes. Please email [email protected] and we can put your order through for you.

AnswerYes. Please give us a call on +44 (0) 207 791 9600 and we can put your order through for you over the phone.

AnswerOnce you have placed an order, we will send you an order confirmation email.

AnswerPayment can be made using all major credit and debit cards. Payment can also be made using Paypal.

AnswerYes. Our site features state-of-the-art security systems so your online payment is secure. Your payment details or information are never stored. For full details, see our Privacy Policy.

AnswerYes. For £10 you can have the jacket gift wrapped and include a personal card with your individual message. Please select the option at checkout or email [email protected] if you have any questions about this service.

AnswerPlease see our International Size Conversion table here: Men – Women

AnswerPlease see our body measurement chart here to find out what Helium size you will be. Each product also has individual fit information on the product listings where you can find out more specific information regarding fit and sizing. If you would like help selecting a size please email us at [email protected]

AnswerPlease email [email protected] and a design assistant will help you select the perfect size for you.

AnswerFor men please send us over your chest measurement to [email protected]. Please let us know what height you are too. It is also really useful if you could let our design assistants know what kind of fit you would like your new Helium to be. For women please send over you bust, waist and hips measurements to [email protected]

AnswerBust – Wrap a soft tape measure around your back, across your shoulder blades and under your arms. The tape should be straight and parallel with the floor. It must also wrap around the fullest part of your bust. Waist – While standing straight, bend over to the front or side and make a note of where your body creases. This is your natural waist. It should be the narrowest part of your waist, and it is generally located between your rib cage and belly button. Hips – Take the measurement around the fullest part, which is usually 7″ to 9″ below the waist. Note – Do not hold your breath or suck you stomach in.

AnswerOn the product page for each item you can find the description. There are also product shots of the jackets.

If you require any further information about our jackets then please email us at [email protected]

AnswerYes – we ship to over 50 countries.  All items are can be tracked online, and require a signature upon delivery to ensure your new jacket gets to you safely.

AnswerPlease look at the delivery page for detail on delivery time for your purchase.

AnswerPlease look at the delivery page for detail on delivery cost for your purchase.

AnswerAs soon as your item has been dispatched we will send you over an email with your tracking number.

AnswerIf your order is to be delivered outside the European Union you may have to pay import duty and local sales taxes. You should be able to find out an approximate figure from your local government’s website.

AnswerYes. It is really important to us that our customers get a jacket they love so if you want to exchange your jacket we are more than happy to do this for you.
Please read our terms on the returns page for refunds and exchanges